1.Repair
Free Repair：
Only non-human-induced hardware failures (such as no response upon startup, deviation in detection data, interface failure) are included, excluding consumable wear (probes, batteries), human-induced damage (drops/water ingress/private disassembly), and software issues (free replacement).
Paid Maintenance：
(Out-of-One Year Warranty Period）
Transparent charging
Basic inspection fee: $25+ original factory parts fee (calculated based on actual components) + maintenance fee ($30-$50, depending on difficulty), no hidden fees.
Process:
First, inform the customer of the inspection fee. Provide a quotation within 24 hours after the inspection is returned. The repair will be carried out after the user's confirmation.
After confirmation, make the payment on the "After-sales Order" page (credit card/PayPal is supported).
The cycle is approximately 5 to 12 working days (when spare parts are in stock).
2.Operation Guidance and Calibration
Support.
After placing an order, an electronic operation manual (in PDF format, including text and image steps) will be included with the device, which covers the calibration operation of the equipment
If you need further guidance, you can contact customer service to shoot operation and calibration videos (an appointment must be made three working days in advance).
3.Payment
①PayPal
What is PayPal?
PayPal is the online payment service that allows you to pay at online stores safely, easily and quickly and for free.
Safe: Your bank or credit card details are stored only on PayPal. Therefore, they are not transmitted over the Internet during your online shopping.
Simple: You will pay in two clicks. Because you rely on your bank deposit with PayPal, you will not need to enter your credit card details for each purchase.
Fast: PayPal payments are quick. Then the seller can ship the goods immediately.
Login to PayPal for immediate use:
• Create a PayPal account on www.paypal.com
• Attach your bank account or your Debit/Credit Card to your PayPal account.
• And you can pay with PayPal.
4.Invoice
Payment by invoice is only for companies, public authorities, educational facilities, universities and other public institutions.
After the payment your order will be dispatched as soon as possible, no later than the following working day.
There are possible additional costs in the form of tariffs or import taxes for deliveries to countries outside the USA to be paid by the customer.
5.Order process
①.Add to Cart
②.Proceed to Checkout & Log In
③.Enter Shipping Information
④.Select Payment Method
⑤.Confirm Payment & Track Order
6.Warranty Period
All brand-new testing equipment comes with a one-year warranty (counting from the date of receipt), covering hardware malfunctions of the equipment (not caused by human factors). Free repair or replacement of parts is available during the warranty period. For man-made damage (such as dropping or water ingress), the cost of spare parts and repair fees will be charged. The specific amount is subject to the inspection report
7.After-Sales Response
It can be done in two ways:
① email: info@inspextools.com
(reply within 12 hours on working days);
② Telephone: TBD... (9:00-17:00 EST on working days, real-time answering)
When submitting the issue, it is recommended to attach the order number and a description of the equipment problem, which can speed up the processing efficiency.
8.Order Cancellation
After an unshipped order is cancelled, the refund will be returned to the original payment route within 1 to 7 working days. For orders that have been dispatched, if they are rejected or returned and the goods are confirmed to be in good condition (unused and with intact packaging), the refund will be credited within 3 to 5 working days after receiving the returned goods. The specific credited time is subject to the rules of the payment platform.